Terms and Conditions

Terms and Conditions Pricing

This non-binding offer is intended specifically for end customers in industry, trade, crafts and commerce (not for wholesalers or resellers). All prices are net prices in euros and are subject to VAT. We reserve the right to only sell items in commercially available quantities. Delivery to wholesalers and commercial resellers is excluded. Unless expressly stated otherwise, the prices apply to the items shown in the description, but not to the contents, accessories or decoration. The place of jurisdiction is Munich.

guarantee

You receive a minimum guarantee of 24 months from the date of purchase for material and processing defects on our products, which we will remedy either through repair, credit or replacement delivery. Damage or malfunctions that are the result of incorrect operation or natural wear and tear are not covered by the guarantee. In addition, the statutory warranty claims apply.

Exchange & Cancellation

The return period is 14 days after receipt of the goods. The product names swimwear and underwear are excluded from exchange.

The right of withdrawal does not apply to contracts for the delivery of sealed goods if the seal has been removed after delivery, and goods which are not suitable for return for reasons of health protection or hygiene.

The goods may not be sent to our business address because the business address does not correspond to the warehouse premises.

In case of return, please contact info@glamazona.de by email.

The return must be carried out according to the exact instructions of the online retailer, otherwise no refund will be possible afterwards.

All packages must be returned individually. Otherwise, no refund is possible.

Uncollected packages and returns

In the event that a package is not picked up by the customer and returned to our warehouse, we reserve the right to dispose of or destroy the product if it is not claimed within a certain period of time. In such cases, the customer is not entitled to a refund of the purchase price or a replacement delivery. It is the customer's responsibility to ensure delivery of the package and to resolve any problems with the shipping service provider.

For further information or specific concerns regarding unclaimed deliveries, please contact our customer service.

customs duties

Please note that in rare cases customs fees may apply to orders as we have warehouse locations in several locations in Europe.

Should such fees be charged, it is the buyer's responsibility to pay them

delivery against invoice

Delivery is usually made against invoice. Invoices are due for payment within 30 days of the invoice date without deductions. In this case, we will collect the invoice amount 30 days after the invoice date. Delivery is only made to addresses within Germany. If, contrary to expectations, a product is not available, we will inform you immediately. All goods remain our property until paid in full. For each invoice due after payment has been overdue, we charge reminder fees of EUR 4.00 for the 2nd and 3rd reminders, up to a maximum of EUR 8.00 per invoice. All other outstanding claims automatically become due for immediate payment, even if the payment deadline granted there has not yet been exceeded. In this context, we also pass on your address, order and payment details.

24-hour delivery service at no extra charge

We normally have all items in stock, except those marked "Freight paid to ground floor". If you place your order before 5 p.m., we will dispatch your item on the same working day. This means that the goods are almost always delivered to you the next day by parcel service.

validity

We deliver in the manner stated here. We cannot accept any deviating conditions of the customer, even if we do not expressly object to them.

conclusion of the contract

You make a binding offer when you complete the ordering process. After you have submitted your order, we will send you an email confirming receipt of your order and listing its details. This confirmation of receipt does not constitute acceptance of your offer, but is only intended to inform you that we have received your order. The purchase contract is only concluded when the items you have ordered are sent or when an express order confirmation is received. Delivery dates are non-binding unless otherwise agreed in writing.

PRIVACY POLICY

We only process personal data (hereinafter mostly referred to as "data") to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there. According to Article 4, paragraph 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as "GDPR"), "processing" is any operation or series of operations carried out with or without the aid of automated procedures in connection with personal data, such as the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of provision, comparison or linking, restriction, erasure or destruction. With the following data protection declaration, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or jointly with others on the purposes and means of processing. In addition, we will inform you below about the third-party components we use for optimization purposes and to improve the quality of use, insofar as third parties process data under their own responsibility. Our data protection declaration is structured as follows:

I. Information about us as responsible parties

Glamazona

Gronauer Str. 34a

51063 Cologne

info@glamazona.de

II. Rights of users and data subjects

With regard to the data processing described in more detail below, users and data subjects have the right • to confirmation as to whether data concerning them is being processed, to information about the data processed, to further information about the data processing and to copies of the data (see also Art. 15 GDPR); • to correction or completion of incorrect or incomplete data (see also Art. 16 GDPR); • to immediate deletion of the data concerning them (see also Art. 17 GDPR), or, alternatively, if further processing is required in accordance with Art. 17 Para. 3 GDPR, to restriction of processing in accordance with Art. 18 GDPR; • to receipt of the data concerning them and provided by them and to transmission of this data to other providers/responsible parties (see also Art. 20 GDPR); • to complain to the supervisory authority if they believe that the data concerning them is being processed by the provider in violation of data protection regulations (see also Art. 77 GDPR). In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any rectification or erasure of data or restriction of processing carried out pursuant to Articles 16, 17 (1), 18 GDPR. However, this obligation does not apply if this notification is impossible or involves disproportionate expenditure. Notwithstanding this, the user has a right to information about these recipients. Likewise, users and data subjects have the right to object to the future processing of data concerning them in accordance with Art. 21 GDPR, provided that the data is processed by the provider in accordance with Art. 6 (1) (f) GDPR. In particular, an objection to data processing for the purposes of direct advertising is permissible.

III. Information on data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose of storage no longer applies, there are no statutory retention periods that prevent the deletion of the data and no other information is provided below regarding individual processing procedures.

server data

For technical reasons, in particular to ensure a secure and stable website, data is transmitted to us or to our web space provider through your internet browser. These so-called server log files record, among other things, the type and version of your internet browser, the operating system, the website from which you accessed our website (referrer URL), the website(s) of our website that you visit, the date and time of each access and the IP address of the internet connection from which our website is used. The data collected in this way is stored temporarily, but not together with other data about you. This storage takes place on the legal basis of Art. 6 Paragraph 1 Letter f) GDPR. Our legitimate interest lies in the improvement, stability, functionality and security of our website. The data is deleted after seven days at the latest, unless further storage is required for evidentiary purposes. Otherwise, the data is fully or partially excluded from deletion until an incident has been finally clarified.

cookies

a) Session cookies

We use so-called cookies on our website. These are small text files or other storage technologies that are stored on your device by the internet browser you use. These cookies process certain information from you on an individual basis, such as your browser or location data or your IP address. This processing makes our website more user-friendly, effective and secure, as it enables, for example, our website to be displayed in different languages ​​or a shopping cart function to be offered. The legal basis for this processing is Art. 6 (1) (b) GDPR, provided that these cookies process data for the purpose of initiating or processing a contract. If the processing is not for the purpose of initiating or processing a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 (1) (f) GDPR. These session cookies are deleted when you close your internet browser.

b) Third-party cookies

Our website may also use cookies from partner companies with whom we work for the purposes of advertising, analysis or the functionality of our website. Please refer to the following information for details on this, in particular on the purposes and legal basis for the processing of such third-party cookies.

c) Possibility of removal

You can prevent or restrict the installation of cookies by adjusting the settings on your Internet browser. You can also delete cookies that have already been saved at any time. The steps and measures required to do this depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation for your Internet browser, or contact the manufacturer or support. However, in the case of so-called Flash cookies, processing cannot be prevented via the browser settings. Instead, you must change the settings on your Flash player. The steps and measures required to do this also depend on the specific Flash player you are using. If you have any questions, please use the help function or documentation for your Flash player, or contact the manufacturer or user support. If you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be used to their full extent.

contract execution

The data you transmit to use our range of goods and/or services will be processed by us for the purpose of contract execution and is necessary for this purpose. Conclusion and contract execution are not possible without providing your data. The legal basis for the processing is Art. 6 Para. 1 lit. b) GDPR. We delete the data once the contract has been fully processed, but we must observe the retention periods under tax and commercial law. As part of the contract execution, we pass your data on to the transport company commissioned to deliver the goods or to the financial service provider if the transfer is necessary for the delivery of the goods or for payment purposes. The legal basis for the transfer of the data is then Art. 6 Para. 1 lit. b) GDPR.

customer account / registration function

If you create a customer account with us via our website, we will collect and store the data you entered during registration (e.g. your name, address or email address) exclusively for pre-contractual services, for contract fulfillment or for the purpose of customer care (e.g. to provide you with an overview of your previous orders with us or to be able to offer you the so-called wish list function). At the same time, we then store the IP address and the date and time of your registration. This data will of course not be passed on to third parties. As part of the further registration process, your consent to this processing will be obtained and reference will be made to this data protection declaration. The data we collect will only be used to make the customer account available. If you consent to this processing, Art. 6 Para. 1 lit. a) GDPR is the legal basis for the processing. If the opening of the customer account also serves pre-contractual measures or the fulfillment of the contract, the legal basis for this processing is also Art. 6 Para. 1 lit. b) GDPR. You can revoke the consent you have given us to open and maintain the customer account at any time with effect for the future in accordance with Art. 7 Para. 3 GDPR. To do this, you only have to inform us of your revocation. The data collected in this regard will be deleted as soon as processing is no longer necessary. However, we must observe retention periods under tax and commercial law.

newsletter

If you sign up for our free newsletter, the data you provide for this purpose, i.e. your email address and – optionally – your name and address, will be sent to us. At the same time, we save the IP address of the internet connection from which you access our website as well as the date and time of your registration. As part of the further registration process, we will obtain your consent to send the newsletter, describe the content in concrete terms and refer you to this data protection declaration. We use the data collected in this way exclusively for sending the newsletter – it is therefore not passed on to third parties. The legal basis for this is Art. 6 Para. 1 lit. a) GDPR. You can revoke your consent to receive the newsletter at any time with effect for the future in accordance with Art. 7 Para. 3 GDPR. To do so, you simply have to notify us of your revocation or click on the unsubscribe link contained in every newsletter.

contact requests / contact options

If you contact us via the contact form or email, the data you provide will be used to process your request. Providing the data is necessary to process and answer your request - without it, we cannot answer your request or can only answer it to a limited extent. The legal basis for this processing is Art. 6 Paragraph 1 Letter b) of GDPR. Your data will be deleted if your request has been conclusively answered and there are no statutory retention periods that prevent deletion, such as in the case of any subsequent contract processing.

Google Analytics

We use Google Analytics on our website. This is a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”. Through certification under the EU-US Privacy Shield (“EU-US Privacy Shield”) https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active, Google guarantees that EU data protection regulations are also adhered to when processing data in the USA. The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Art. 6 Paragraph 1 Letter f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website. Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function. With this function, Google shortens the IP address within the EU or EEA. The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet. Google states that it does not link your IP address to other data. In addition, Google provides further information on data protection at https://www.google.com/intl/de/policies/privacy/partners, for example on the options for preventing data use. Google also offers a so-called deactivation add-on with further information on this at https://tools.google.com/dlpage/gaoptout?hl=de. This add-on can be installed with the most common Internet browsers and offers you further control over the data that Google records when you visit our website. The add-on tells the Google Analytics JavaScript (ga.js) that information about visiting our website should not be sent to Google Analytics. However, this does not prevent information from being sent to us or to other web analysis services. Of course, you can also find out whether and which other web analysis services we use in this privacy policy.

"Facebook" social plug-in

We use the plug-in of the social network Facebook on our website. Facebook is an internet service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as “Facebook”. Through certification according to the EU-US Privacy Shield (“EU-US Privacy Shield”) https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active, Facebook guarantees that the EU data protection regulations are also adhered to when processing data in the USA. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website. Facebook provides further information about the possible plug-ins and their respective functions at https://developers.facebook.com/docs/plugins/. If the plug-in is stored on one of the pages of our website that you visit, your Internet browser downloads a representation of the plug-in from Facebook's servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website are also recorded. If you are logged in to Facebook while you visit one of our websites with the plug-in, the information about your specific visit collected by the plug-in will be recognized by Facebook. Facebook may assign the information collected in this way to your personal user account there. For example, if you use the so-called "Like" button on Facebook, this information will be stored in your Facebook user account and possibly published via the Facebook platform. If you want to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your Internet browser to prevent the Facebook plug-in from being blocked. Facebook provides further information about the collection and use of data as well as your rights and protection options in the data protection information available at https://www.facebook.com/policy.php